Shipping policy

Thank you for shopping with us! We strive to deliver your order quickly and in perfect condition. Please read our delivery policy carefully:

1. Order Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

2. Delivery Methods & Times

We offer the following delivery options within the UK:

Standard Delivery – 3-5 business days (tracked)

Express Delivery – 1-2 business days (tracked and signed for)

Click & Collect – Collect your order from our designated store or partner location (where available)

3. Delivery Charges

Delivery costs depend on the chosen shipping method and your location. Shipping fees will be calculated and displayed at checkout before you confirm your order. Free standard delivery may be available for orders over a certain amount.

4. Order Tracking

Once your order is dispatched, you will receive a tracking number via email so you can monitor your parcel’s journey.

5. International Delivery

We also ship internationally. Delivery times and costs vary depending on the destination country. Please contact our customer service for details.

6. Delivery Delays

While we aim to meet delivery timeframes, unforeseen delays can occasionally occur due to weather, courier issues, or high demand. We appreciate your understanding and will keep you informed of any significant delays.

7. Missing or Lost Parcels

If your parcel does not arrive within the expected timeframe, please contact our customer support team. We will investigate the issue and arrange a replacement or refund if necessary.